Personal care
NDIS: Assist with personal activities
Help with showering, dressing, grooming and getting ready for the day, done the way you like it.
More about personal careSupport at home, from people who take the time to know you.
Shalom means peace. We're a family-run NDIS and aged care provider in St Marys, helping people across Western Sydney live safely and independently, on their own terms.
- Registered NDIS provider
- Screened, trained workers
- Reply within one business day
NDIS registeredRegistration 4-L495UHF
What brings you here today?
I have an NDIS plan
For participants, families and carers looking for reliable, respectful support.
See NDIS servicesI'm looking into aged care
For older people and their families wanting help to keep living at home.
See Support at HomeI'm referring someone
For support coordinators, plan managers, hospitals and health workers.
Make a referral
A local family business, not a call centre
Raquel Ohenhen started Shalom Care because she wanted people in her own community to get the kind of support she'd want for her own family.
That means getting to know you before we start: your routine, your goals, your culture and the things that matter to you. It means the same familiar faces each week wherever we can. And it means you can always reach someone who knows your name.
How we can help
Every support is planned around you. Most people use a mix of these, and it's fine to start small.
Transport
NDIS: Assist with travel and transport
Getting to appointments, shopping, work, church or catching up with friends, with someone beside you.
More about transportLife skills
NDIS: Development of daily living and life skills
Building confidence with cooking, budgeting, catching public transport and running your own routine.
More about life skillsHousehold tasks
NDIS: Household tasks
Cleaning, laundry, meal preparation and keeping your home safe and comfortable.
More about household tasksCommunity participation
NDIS: Participation in community, social and civic activities
Joining groups, classes, sport and local events, and building friendships that last.
More about community participationAged care at home
Support at Home program
Personal care, cleaning, meals, transport and social support for older people, delivered with registered aged care partners.
More about aged careWhat you can expect from us
These are the standards we hold ourselves to. If we ever fall short, we want you to tell us.
You stay in charge
You decide what support you get, when, and who provides it. We explain your options and respect your choices.
Familiar faces
We keep your support team small and consistent, so you aren't explaining yourself to someone new every week.
Safe and screened
Every worker has an NDIS Worker Screening Check, first aid and CPR training, and ongoing supervision.
Clear communication
Written service agreements, honest pricing and regular check-ins. Interpreters are available whenever you need one.
Getting started
Three steps, no paperwork until you're ready.
Talk to us
Call, send a message, or ask your support coordinator to refer you. We reply within one business day.
Meet and plan
We visit you, with family if you like, to understand what you need and agree a support plan and service agreement.
Start your support
We match you with a worker you're comfortable with, then check in regularly and adjust as things change.
For support coordinators and plan managers
Refer with confidence. We acknowledge every referral within 24 hours and keep you updated as support begins.
- Registered NDIS provider, so we can support NDIA-managed participants
- Clear, on-time invoicing against the NDIS price guide
- Progress notes and plan review reports on request
- NDIS registration
- 4-L495UHF
- ABN
- 96 673 386 493
- Referrals
- info@shalomcareservices.com.au
- Phone
- 0481 007 439
Where we work
From our base in St Marys we support people across Western Sydney.
- St Marys2760
- Penrith2750
- Mount Druitt2770
- Blacktown2148
- Marsden Park2765
- Melonba2765
Live nearby but not listed? Ask us. We often can.
Common questions
What does Shalom Care Services do?
We are a family-run, registered NDIS provider in St Marys. We help people with personal care, transport, life skills, household tasks and getting out into the community. We also deliver aged care services under the Support at Home program, in partnership with registered aged care providers.
Who can use your services?
NDIS participants whose plans fund the supports we offer, older people with a Support at Home budget, and people who prefer to pay privately. If you are not sure whether you are eligible, call us and we will help you work it out.
Do you work with self-managed, plan-managed and NDIA-managed participants?
Yes. We work with all three. Plan-managed and NDIA-managed participants can use us because we are a registered NDIS provider.
How much do your services cost?
For NDIS participants we charge within the NDIS Pricing Arrangements and Price Limits, and we never charge more because a support is NDIS-funded. For Support at Home and private clients we give you a written price before any support starts.
Can I choose my support worker?
Yes. We match you with workers based on your needs, language, culture and interests, and you can ask for a change at any time.
Are your workers screened?
Every worker holds a current NDIS Worker Screening Check, first aid and CPR, and completes the NDIS Worker Orientation Module before they start.
How quickly can support start?
We reply to every enquiry within one business day. Once we have met you and agreed a plan, support can often start within a week.