Privacy policy
How we collect, use and protect your personal information. Last updated .
Shalom Care Services (ABN 96 673 386 493) respects your privacy. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as our obligations under NDIS and aged care law.
What we collect
We only collect information we need to provide and manage your supports. This may include:
- your name, contact details, date of birth and emergency contacts
- your NDIS number, plan details or Support at Home details
- health, disability and support needs, which are sensitive information
- details of the supports we provide, incidents and feedback
- for job applicants: your resume, qualifications and screening checks
How we collect it
Mostly directly from you or your representative, in person, by phone, email or through our website forms. With your consent we may also collect information from your support coordinator, plan manager, aged care provider, doctor or other people involved in your care.
How we use it
- to plan, deliver and review your supports
- to communicate with you and your nominated representatives
- to claim payment from the NDIA, your plan manager or your aged care provider
- to meet legal and regulatory duties, including incident reporting and audits
- to improve our services and respond to feedback
We don't sell your information, and we don't use your sensitive information for marketing.
Who we share it with
We only share your information when you agree, or when the law requires or allows it. For example, we may share it with the NDIA, the NDIS Quality and Safeguards Commission, the Aged Care Quality and Safety Commission, your plan manager or registered aged care provider, or emergency services if someone's safety is at risk.
How we keep it safe
We store records securely, limit access to staff who need it, use password-protected systems, and train our team in privacy and confidentiality. We keep records for as long as the law requires, then destroy them securely.
Our website
When you send a form on this website, we receive your details by email so we can reply. Our website uses Google Analytics and Google Ads cookies to understand how people use the site and to measure our advertising. These tools don't tell us who you are. You can block cookies in your browser settings, or opt out at tools.google.com/dlpage/gaoptout.
Seeing or correcting your information
You can ask to see the information we hold about you, or ask us to correct it, at any time. Contact us using the details below. We'll respond within 30 days.
Questions or complaints about privacy
Contact us on 0481 007 439 or info@shalomcareservices.com.au, or write to 153 Brisbane Street, St Marys NSW 2760. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or at oaic.gov.au.