Help to keep living at home, the way you like it
Personal care, cleaning, meals, transport and good company for older people across Western Sydney, under the Australian Government's Support at Home program.
What is Support at Home?
Support at Home is the government program for older Australians who need help to stay living at home. It replaced Home Care Packages and Short-Term Restorative Care on 1 November 2025. You get a budget based on your assessed needs, and you choose services that suit you.
How we deliver it. We deliver Support at Home services in partnership with registered aged care providers. Your registered provider manages your budget and care management, and our local team provides the hands-on support in your home. We'll explain exactly how this works for you before anything starts.
How we can help
Personal care
Showering, dressing, grooming and getting ready for the day, with dignity.
Domestic help
Cleaning, laundry, changing beds and keeping the house safe and tidy.
Meals
Help with shopping, cooking and preparing meals you enjoy.
Transport
Getting to the doctor, the shops, church and visiting family.
Social support
Company at home or support to get out and stay connected.
Respite
A break for family carers, knowing your loved one is in good hands.
How to get Support at Home
- Contact My Aged Care on 1800 200 422 or at myagedcare.gov.au to ask for an assessment.
- Have your assessment. An assessor visits to understand your needs and decides your classification and budget.
- Choose your services. Call us and we'll explain how we can support you and connect you with a registered provider partner if you don't have one yet.
Already have an approved budget? Call us and we can usually start quickly.
What it costs
Support at Home services are paid from your government budget. Depending on your income and the type of service, you may also pay a contribution. We'll give you a clear written price before any support starts. If you prefer to pay privately, we can do that too.