Feedback and complaints
It's always okay to speak up. Compliments, suggestions and complaints all help us improve, and making a complaint will never affect your support.
Tell us directly
You can give feedback or make a complaint in whatever way suits you:
- talk to your support worker or call us on 0481 007 439
- email info@shalomcareservices.com.au
- use the message form
- write to us at 153 Brisbane Street, St Marys NSW 2760
A family member, friend, advocate or anyone you trust can raise a complaint for you. You can stay anonymous if you prefer.
What we'll do
- We'll acknowledge your complaint within 2 business days.
- We'll listen, find out what happened, and keep you informed.
- We aim to resolve complaints within 21 days and will explain the outcome and what we've changed.
- If you're not happy with the outcome, we'll tell you how to take it further.
Contact an independent commission
You can go straight to an independent commission at any time. You don't have to contact us first.
NDIS services
NDIS Quality and Safeguards Commission
Phone 1800 035 544 (free call)
TTY 133 677
Make a complaint online
Aged care services
Aged Care Quality and Safety Commission
Phone 1800 951 822 (free call)
Make a complaint online
Help from an advocate
An independent advocate can support you to speak up. Find one through the Disability Advocacy Finder, or for aged care, call the Older Persons Advocacy Network on 1800 700 600.
If someone is in danger, call 000. To report abuse or neglect of a person with disability, you can also call the National Disability Abuse and Neglect Hotline on 1800 880 052.