Care that feels like family
Shalom is a Hebrew word for peace and wholeness. It's what we hope every person we support feels: safe, respected and at home in their own life.
Our story
Raquel Ohenhen founded Shalom Care Services with a simple idea: people deserve support from someone who genuinely cares how their day goes.
We're a family-run provider based in St Marys. We started as a registered NDIS provider and now also support older people living at home through the Support at Home program.
We've stayed deliberately small and local. That means we know the people we support, our workers know each other, and when you call, you talk to someone who can actually help.
Raquel Ohenhen, founder
What we believe
Dignity first
We treat every person with respect, privacy and kindness, especially when helping with personal things.
Your life, your choices
You know your life best. We listen, offer options and support the decisions you make.
Safe, every time
Screened and trained workers, clear policies, and a culture where anyone can speak up about safety.
Honest and open
Clear prices, written agreements and straight answers, even when the answer is "we can't help with that, but here's who can".
Our support workers
We choose people for their character first, then train them well. Every Shalom Care support worker:
- holds a current NDIS Worker Screening Check
- has current first aid and CPR certificates
- has completed the NDIS Worker Orientation Module
- follows the NDIS Code of Conduct and the Aged Care Code of Conduct
- receives regular supervision and ongoing training
Quality and safeguards
As a registered NDIS provider we're audited against the NDIS Practice Standards and regulated by the NDIS Quality and Safeguards Commission. We keep records of incidents, complaints and feedback and use them to improve. You can read how to give feedback or make a complaint.
Work with us
We're always keen to hear from caring, reliable people in Western Sydney. See careers.